DifficultConversations_HowtoDiscussWhatM.epub

Table of Contents Title Page Copyright Page Dedication Preface Foreword Acknowledgements Introduction The Problem Chapter 1 - Sort Out the Three Conversations Shift to a Learning Stance - The “What Happened?” Conversation Chapter 2 - Stop Arguing About Who’s Right: Explore Each Other’s Stories Chapter 3 - Don’t Assume They Meant It: Disentangle Intent from Impact Chapter 4 - Abandon Blame: Map the Contribution System The Feelings Conversation Chapter 5 - Have Your Feelings (Or They Will Have You) The Identity Conversation Chapter 6 - Ground Your Identity: Ask Yourself What’s at Stake Create a Learning Conversation Chapter 7 - What’s Your Purpose? When to Raise It and When to Let Go Chapter 8 - Getting Started: Begin from the Third Story Chapter 9 - Learning: Listen from the Inside Out Chapter 10 - Expression: Speak for Yourself with Clarity and Power Chapter 11 - Problem-Solving: Take the Lead Chapter 12 - Putting It All Together Ten Questions People Ask About Difficult Conversations Notes on Some Relevant Organizations Praise for Difficult Conversations “A user-friendly guide to mastering the talks we dread . . . a k......