EmotionalIntelligence_Managingemotionsto.epub

Table of Contents Title page Copyright page Dedication Introduction What Is Emotional Intelligence? Understanding Emotions Managing Emotions Why Emotional Intelligence Matters Emotional Intelligence at Work PART ONE: Understanding Emotions 1: What Emotions Are and Why We Have Them What Are Emotions? The Science of Emotions Intuition The Function of Emotions Positive and Negative Emotions – Why Are Some Emotions “Good” and Others Are “Bad”? 2: Identifying and Understanding Emotions Can Single Words Describe Emotions? Emotional Awareness: Identifying Emotions Categorizing Emotions As a Way to Help Us Identify and Understand Them 3: Strategies to Begin Managing Your Emotions Take Responsibility for Your Emotions A Range of Strategies to Manage Your Behaviour Managing Other People's Emotions PART TWO: Managing Emotions 4: Managing Emotions with Better Communication Managing Other People's Feelings and Emotions Cultural Differences Develop Your Observational Skills Managing Your Own Emotions Using Non-Verbal Communication Verbal Communication 5: Managing Emotions by Being Assertive How to Be Assertive 6: Managing ......