卓越的商务沟通.pdf

MyBcommLab® MyBcommLab is an online assessment and preparation solution that helps you actively study and prepare material for class. Chapter-by-chapter activities, including study plans, focus on what you need to learn and to review in order to succeed. Visit www.mybcommlab.com to learn more. This page intentionally left blank Tenth Edition Excellence in Business Communication This page intentionally left blank Tenth Edition Excellence in Business Communication John V. Thill Chairman and Chief Executive Officer Global Communication Strategies Courtland L. Bovée Professor of Business Communication C. Allen Paul Distinguished Chair Grossmont College Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Creative Director: Blair Brown Director of Development: Stephen Deitmer Senior Art Director/Cover Designer: Kenny Beck Acquisitions Editor: James Heine Interior and Cover Designer: Laura C. Ierardi Director of Editori......