FYIForYourImprovement

20 Directing Others 27 Informing 35 Managing and Measuring Work 52 Process Management 59 Managing Through Systems 63 Total Work Systems (e.g., TQM/ISO/Six Sigma) 9 Command Skills 12 Conflict Management 13 Confronting Direct Reports 34 Managerial Courage 57 Standing Alone 25 Hiring and Staffing 56 Sizing Up People 1 Action Oriented 43 Perseverance 53 Drive for Results 38 Organizational Agility 48 Political Savvy 49 Presentation Skills 67 Written Communications 6 Career Ambition CLUSTER G — MANAGING WORK PROCESSES Factor III: Courage CLUSTER H — DEALING WITH TROUBLE CLUSTER I — MAKING TOUGH PEOPLE CALLS Factor IV: Energy and Drive CLUSTER J — FOCUSING ON THE BOTTOM LINE Factor V: Organizational Positioning Skills CLUSTER K — BEING ORGANIZATIONALLY SAVVY CLUSTER L — COMMUNICATING EFFECTIVELY CLUSTER M — MANAGING UP 54 Self-Development 55 Self-Knowledge 66 Work/Life Balance 101 Unable to Adapt to Differences 106 Blocked Personal Learner 108 Defensiveness 112 Insensitive to Others 103 Overly Ambitious 104 Arrogant 105 Betrayal of Trust 107 Lack of Composure 109 Lack of Ethics and Values 119 Political Missteps 110 Failure to B......