Design of Everyday Things

Table of Contents Title Page PREFACE TO THE 2002 EDITION PREFACE CHAPTER ONE - THE PSYCHOPATHOLOGY OF EVERYDAY THINGS You Would Need an Engineering Degree to Figure This Out The Frustrations of Everyday Life The Psychology of Everyday Things Principles of Design for Understandability and Usability Pity the Poor Designer The Paradox of Technology CHAPTER TWO - THE PSYCHOLOGY OF EVERYDAY ACTIONS Falsely Blaming Yourself Misconceptions of Everyday Life Blaming the Wrong Cause The Nature of Human Thought and Explanation How People Do Things: The Seven Stages of Action The Gulfs of Execution and Evaluation The Seven Stages of Action as Design Aids CHAPTER THREE - KNOWLEDGE IN THE HEAD AND IN THE WORLD Precise Behavior from Imprecise Knowledge Memory Is Knowledge in the Head Memory Is Also Knowledge in the World The Tradeoff between Knowledge in the World and in the Head CHAPTER FOUR - KNOWING WHAT TO DO A Classification of Everyday Constraints Applying Affordances and Constraints to Everyday Objects Visibility and Feedback CHAPTER FIVE - TO ERR IS HUMAN Slips Mistakes as Errors of Thought The Structure of Tasks Conscious and Subconsc......